Athlete & Parent Help

Where: My Billing

1. Open My Billing to see balances for lessons from today and earlier. Select View payment for details, or open Invoices for an invoice your coach has issued.
2. Pay using the coach’s listed payment method outside the website. Select I’ve sent payment and enter an optional reference.
3. Your coach confirms receipt, then your balance and lesson payment status update. Use All or Paid to find older invoices.
4. For a parent-managed account, the parent can use My Billing directly. An invited parent or guardian with permission to manage lessons opens Shared calendars, selects the athlete, then selects Billing & payments.

Only authorized parents or guardians with management permission can access shared billing. View-only calendar guests cannot see invoices. Reporting payment does not process a charge or immediately mark the invoice paid.

Where: Settings → Your profile

1. When using your own athlete login, enter your first and last name and select Save profile.
2. On a parent-managed login, keep the parent’s name in Your first and last name and edit Athlete first and last name separately.
3. Add or update the optional address and phone fields, then save.

Athlete name changes update the linked athlete records used for lessons, calendars, and workouts. A parent’s name stays separate. If you changed the name before this update, save it again. Address and phone are not displayed in public coach search.

Where: Lesson History / Lesson details

1. Open the lesson and look for Location.
2. Read the facility name, address, or meeting details your coach entered.
3. If there is no location or you need clarification, message your coach.

Your coach sets and updates the lesson location.

Where: Athlete / parent signup

1. Enter the athlete’s age and choose who will manage the account.
2. For athletes under 13, a parent or guardian must own the login using their name and email. Athletes 13 or older can choose Athlete.
3. When a parent signs up for an athlete age 13+, they can optionally enter a separate athlete email. The athlete receives an invitation to set their own password.
4. Verify the account email. A coach code is optional.

Parent and invited athlete logins share the same athlete profile. The parent must verify their email before the athlete accepts the separate-login invitation.

Where: Find a Coach / My Coaches

1. Browse Find a Coach, choose a sport, and optionally check Accepting new athletes only. Select View profile or the coach’s name to read their background, services, ratings, photos, and videos, then select Request this coach.
2. If a coach invites you, sign in with the invited email and open My Coaches.
3. Accept the invitation, or wait for the coach to approve your request.
4. Once approved, open the coach workspace.

Creating an account alone does not automatically connect you to a coach.

Where: Dashboard

1. Next Lesson shows the next scheduled lesson. Next Workout links to your next unfinished workout.
2. Your goals appear at the top. Open a goal to read its success criteria and post an update.
3. Use All, Lessons, or Workouts in Coming Up. Tabs update in place.

Workout days are grouped so you can see the plan and its drills together.

Where: Lessons → Book a lesson

1. Choose the athlete, coach, and lesson service when those options are shown.
2. Choose a date with availability, then select an open time.
3. Review the lesson and confirm.

Times use your selected account time zone, shown on the page. Your coach may see the same lesson in a different local time zone. Lesson payments are handled separately by the coach.

Where: Lessons / My Workouts

1. Use Week or Month in My Workouts to see assigned plan names by day.
2. Select a workout card to open that day’s drills. On mobile, swipe horizontally across the calendar.
3. If you have more than one connected coach, use the All-coach calendar to see lessons and workouts together. Filter by coach when needed.

Lessons have times; workouts are all-day activities. Overlapping lessons are flagged. Links open the appropriate coach workspace.

Where: My Workouts

1. Open the assigned plan on the day you are training.
2. Follow the numbered drills in order. Read the target and duration.
3. Expand Instructions, video & coach notes for guidance.
4. Enter your actual result for numeric drills, choose the result and difficulty, and add optional feedback. For completion-only drills, use Mark completed.

Completed drills remain visible in a muted style. The completion count updates as you record results.

Where: Dashboard / My Workouts

1. Select Print My Week and choose any date in the week you want.
2. Expand Print options and choose lessons and workouts together, or workouts only. Connected coaches are included automatically.
3. Use Weekly overview for a quick schedule, or Workout checklist for drill instructions and coach cues. Select Update preview.
4. Select Print / Save as PDF to print a copy for the fridge or gym.

Lesson times use your account time zone. Paper checkboxes do not update progress; record your results in My Workouts.

Where: Dashboard goals / Athlete Goals

1. Open a goal and read Success looks like, the target date, and any optional measurement target.
2. Add an update describing your progress. Include a measurement if the goal tracks one.
3. Choose Ready for coach review when you believe you have met the target.

Your coach provides feedback and confirms Achieved. Completed goals remain in your goal history.

Where: Lesson Journal / My Workouts

1. Open Lesson Journal and expand a lesson to read its recap and athlete-visible notes.
2. Open attached radar PDFs and images, or use the YouTube link to watch a recorded lesson video.
3. In My Workouts, choose All plans & workout history to find older assignments.
4. Open the plan to review recorded results and coach feedback.

New lesson recaps and workout feedback also appear in Messages, followed by an email alert when message emails are enabled. Private coach notes are not shown, and lesson files require an authorized Get The Reps login.

Where: Messages / Settings

1. Open Messages to read or send a private conversation with your coach.
2. Open a group conversation to participate with its members.
3. In Settings → Message alerts, choose whether to receive email when your coach sends an internal message, then save.

Other group members see group replies. Use a private conversation for personal feedback.

Where: Settings → Invite a parent or another person

1. Choose the athlete and enter the recipient’s email and relationship.
2. If inviting a parent, choose whether they may manage lessons.
3. The recipient accepts the invitation with their own login. You can update permissions or revoke access in Settings.

This is calendar sharing, not a full athlete-portal invitation. Authorized parents can book, move, and cancel lessons; other shared-calendar access is view-only.

Where: Parent signup / My Coaches

1. For a parent-managed athlete age 13+, enter the athlete’s separate email during signup.
2. The parent verifies their account email; the athlete opens the invitation and sets a password.
3. To send or resend the invitation later, the parent opens My Coaches → Athlete login.

Both logins share lessons, workouts, goals, and progress. Under-13 accounts stay parent-managed. An email already attached to another profile cannot be merged automatically.

Where: Settings

1. Find Profile picture and choose a JPG, PNG, or WebP under 2 MB.
2. Adjust Zoom and the horizontal and vertical sliders, then select Save picture. For a saved image, choose Edit crop to adjust it without uploading again. Upload another image to replace it, or choose Remove picture.

The picture belongs to your athlete profile and appears beside your name in your coach’s lesson list. Cropping replaces the saved image; upload the original again if you need to recover cropped-out areas.

On the Dashboard, look directly below the top banner. It is also in the navigation row at the top of My Workouts. Choose a date, expand Print options if needed, select Update preview, then Print / Save as PDF.

The selected date determines a Monday-through-Sunday week. Lessons and assigned workouts from your active connected workspaces are included. Draft plans and canceled lessons are excluded.

No. Paper checkboxes are for your own use. Record your results in My Workouts so your coach can see them.

Yes. Select Print / Save as PDF, then choose Save as PDF in the print dialog. Choose Workout checklist under Print options when you need drill instructions and coach cues.

Each account can use its own time zone. Check Settings → Your time zone. Both times refer to the same booked lesson.

The parent can use My Billing in the athlete portal. A separately invited parent or guardian needs lesson-management permission and can open Billing & payments from Shared calendars. Payment must be confirmed by the coach.

Save your full athlete name again in Settings → Your profile. Parent-managed accounts have a separate Athlete first and last name field. If a coach’s record still differs, contact your coach so the athlete record can be checked.

Yes. Choose Edit crop in Settings, adjust the preview, and select Save picture. You do not need to upload again unless you want a different image or the uncropped original.

In Find a Coach, select a sport and check Accepting new athletes only. Coaches marked Currently full remain visible when that filter is off.

No. That public availability setting does not change existing athletes’ booking access.

Open the lesson details to read Location. If it is missing, ask your coach through Messages.

No. Leave the code blank, verify your email, and request a coach from the portal later.

Your email verification and coach connection may still be pending. Check My Coaches and ask your coach to review the request.

Yes. You can connect with multiple coaches. Coaches in separate businesses keep separate workspaces; the combined calendar brings your scheduled activities together.

The athlete combined calendar appears only when you have more than one connected coach. With one coach, use the existing lesson calendar and My Workouts.

Check the selected week or month and the coach workspace. A plan must be assigned to you before it appears. A coach’s saved template alone is not an assignment.

You can post an update and select Ready for coach review. Your coach makes the final Achieved confirmation.

Open the completed drill and choose Edit result. Update the entry and save. Archived plans are read-only.

Contact your coach through Messages. A parent with lesson-management permission can also use the shared calendar’s available rescheduling controls.

No. A shared-calendar invitation grants calendar access and optional parent lesson-management permissions. The separate athlete login invited from a parent-managed profile shares the full athlete profile.

Your connected, authorized coaches can access records in their workspace. A linked parent and athlete share their profile. A shared-calendar viewer does not receive full goal or workout-result access.

Use the password-reset option on the login page. Check your inbox and spam folder for the link. Choose a password with at least 8 characters.